Returns
Not fully satisfied with your purchase? Our return process is designed to be straightforward, transparent, and completed within 14 days of receiving your order.
We stand behind the quality of every Kenmore product we distribute. If your appliance does not meet expectations or was ordered in error, our team will guide you through each step of the return process to ensure a smooth resolution.
Initiate Your Return
Contact our team at support@kenmore.nl with your order number and the reason for return so we can open a return case on your behalf.
Prepare the Product
Repackage the item in its original packaging, including all accessories, manuals, and protective materials, to prevent damage in transit.
Pickup or Shipment
Depending on the product category, we will either arrange a collection appointment or provide a prepaid return shipping label.
Inspection & Refund
Once the returned item has been inspected and confirmed to meet our return conditions, your refund is processed within 10 business days to your original payment method.